Frequently Asked Questions - 10 December

Frequently Asked Questions

Do you have ready to wear outfits?

Yes

How to order ready to wear outfit/ Abaya?

Purchase through our website or visit our partner stores.

How to order customized outfit/ Abaya?

Via Whatsapp.

Do you do have home delivery?

Yes , we have partnered with a third part who is doing our delivery service

Are the delivery charges included with the total amount of the order?

No , delivery service prices are not included . Amount should be payed separately

Where are you located?

We are online but you can find us in our partner stores.

For an updated list of our locations, visit: https://10december.ae/locations/

Do you have home service?

No, but we will have soon.

Do you do alteration to the ready to wear outfit/ Abaya?

Yes , additional prices is included.

Do you do alteration for existing order?

Yes . Please refer to our policy for more info.

Can I cancel my order?

If you want to cancel your order, please do so as soon as possible. If we have already processed we will keep the amount in your credit for the next purchase.

How can I get offer of bulk amounts?

Please contact us via WhatsApp to see if discount code can be provided.

What should I do if the payment is not accepted via the online store?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact us via WhatsApp to notify us about the problem. We can manage the order manually.